“May Be Expensive for YOU” — Woman Records Rude Client’s Response While Giving Price of Tiles
"Objectively $90 per tile is expensive even if you can afford it!"
By Mustafa GatollariMay 21 2024, Published 4:05 p.m. ET
A woman who works in a Long Island tile supply retailer posted to TikTok to percentage an interplay between her and a client that not handiest left her shock, but throngs of her fans as smartly.
Mia (@ayo_marie_) recorded herself while she was once at work. In a dialog with a prospective client, Mia says that the tiles the client selected have been $ninety a pop, which Mia stated used to be "expensive" as a in keeping with tile worth, as tiles are usually offered per sq. foot.
The client didn't appear too enthused that Mia would refer to an item as expensive, and gave the impression to suppose Mia was judging her as not with the ability to have enough money it.
Here's how the situation went down:
"You said it's expensive," the video starts with a remark from the buyer, as Mia explains the fee behind the tiles the patron is inquiring into.
"These tiles, they're usually packaged by the box with square feet; this is sold by the piece," she tells the lady, who is off digicam.
Replying to @✨Mel✨ i will be able to now say ✨top end✨@THATGUYCRAIG #customerservice #retail #retailproblems #customers #coworkers #sales
♬ original sound - Mia"So I was in shock that $90 a piece for a tiny tile, that's expensive. In my opinion," Mia says to the tile purchaser, who responds, "It might be expensive for you, maybe; it's not for me."
Mia then zooms the camera into her stunned expression in what turns out like an attempt to be in contact just how surprised she used to be via the client's reaction.
"Can you write it down please?" the client asks Mia.
"Of course," Mia says, placing pen to paper for the shopper.
"Thank you," the client says again to her.
At this level every other co-worker is heard assuring the client off-camera that Mia "wasn't making assumptions."
The TikToker writes in a textual content overlay how her fellow employee (Craig) was seemingly operating to dispel any attainable detrimental feelings that could rise up from her interaction with the client: "Craig defending me bc I literally never judge anyone."
Craig continued to say, "Most carpets are usually like $4 a square foot I'm like if it's $12 I'm like this is expensive."
As the video stepped forward, Mia did write in every other text overlay that any awkwardness she was once having with the client ended up being squashed.
"Good news is she came back and we became bffs lol," Mia wrote over the part of the video the place she hands some bureaucracy over to the patron whilst assuring that the tiles she's choosing is for a bathroom design.
The TikToker added that the consumer "proceeded to show us the toilet she wanted off ALI BABA."
After the client left, Craig says to Mia that the woman concept they had been "judging her" with the comment after pointing out how pricey the tiles had been.
Mia mentioned that extra regularly than now not prospective purchasers bitch about the price of tiles as being too dear, which is why she used to be stunned that the woman, on this instance, appeared irate that she discussed the cost of the tiles used to be high, which is why the content material creator more than likely gave the impression of she used to be in the Twilight Zone after her interplay.
"Being in the business for five years, you get to know your clientele. Almost every time I've ever given a price for this brand, I get ridiculed for offering such an 'expensive tile' so I obviously word vomited at the sticker shock," she penned in another text overlay.
"Like I've never priced this out before. The fact that this is the only tile in my life that I've ever sold that comes by the piece. Ten inches by thirty inches is this big, Craig," she says to her co-worker, demonstrating the dimensions of the tiles.
Another text overlay populates the display. "There's always room to learn and grow in this field, and you take every experience as a learning lesson," she writes, indicating that she elects to learn from her interplay with the possible client to help prevent her from ever making the similar mistake once more.
"90 dollars per piece," she says, opening her mouth to intone how astounded she is as she looks at the digicam. She then talks to somebody else off digicam, asking if they heard what happened. Mia recounts her experience with the customer to this different person.
"She goes: may be expensive for you," Mia recounts in a apparently judgmental and nasty tone as she bops her head backward and forward, "but it's not expensive to me."
The TikToker continues, "She was like, well my contractor gave me the address of this place so I know I'm in the right place. I said of course you're in the right place," earlier than the video ultimately cuts out.
There had been commenters who came to the defense of Mia, with one individual mentioning that even supposing you've got a ton of cash, that's still a crazy amount of money to be paying for a unmarried tile: "Objectively $90 per tile is expensive even if you can afford it!"
"$90 per tile is insane," someone else said.
However, there was once another person within the comments section who introduced up a special adjective/description for the tiles the client was occupied with purchasing.
"It’s now referred to as 'higher end,'" they wrote, and Mia perceived to echo this sentiment, entering the same spirit of sales speak: "LUXURIOUS."
Have you ever been in a state of affairs at your activity the place you felt like a customer was getting offended as a result of you'll have assumed that they weren't able to manage to pay for one thing?
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